This website is using a security service to protect itself from online attacks. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? It is literally faster (and cheaper!) Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. The registers seal may appear raised, embossed, impressed, or as a watermark. We appreciate you placing your order with VitalChek and sharing your feedback. No marriage certificate. Guess what? Such waste of time and money don't use this service! We are sorry that your experience with VitalChek didnt match your expectations. Sent it in and received my birth certificate in 10 days. Order has been transmitted to the Agency. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. Dont waste your money. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. The "manage your order" page on their website shows as "Page not found." Still haven't gotten a refund! If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. I placed an order 4/30/2020. Chat Hours: Join our community, read the PF Wiki, and get on top of your finances! Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Again, thank you for your feedback. in the end to just go through the regular process. It tool SIX months almost to the day. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! DO NOT use this service if you really need your documents. However I'm only a state away. Best alternatives to phone. Orders that have been cancelled can be reinstated. Two days later I received a letter via UPS stating they couldn't locate the records. Some fields have been entered and saved in VPS. 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. Performance & security by Cloudflare. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. Then once you have paid they want a ton of things to prove who you are. Pick a certificate to get started: The max file size is 10MB. To make sure I received it. I submitted the requested information and to date I've not received an updated response. $50+ dollars and over 3 months later, I'm incredibly frustrated. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! The action you just performed triggered the security solution. Terrible customer service. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. It was like dealing with a scam. DO NOT USE THIS SERVICE! VitalChek estimated 10-15 business days for delivery. The types of certificates offered vary by the vital record agency processing the request. Vitalchek says they have no record of a cancellation and refuses to refund my order. They give you these long unrealistic wait times on each platform. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. I paid and waited. Tip for consumers:Watch out for the false advertised free regular mail. Indistinguishable from a scam. The worst company. This allows you to track your package and confirm delivery. Then says sorry we do not guarantee a record exists. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. Its fraudulent and quite the scam. The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) Tip for consumers:Call the County of record of your birth/death/marriage/divorce it will be less expensive and people will actually help you. If you have any questions, please contact customer support. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order If you have any questions, please contact customer support. These guys are a fraud. I'm actually worried that a bad character has my info now. If information is not complete at the time of submittal, it is possible that the record may not be located. No response to my emails. It never arrived. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . How Do You Replace Vital Records After a Fire? The quickest way to reach us is by private message at Facebook.com/VitalChek. VitalChek's role is to accept payment & get your information to the right place. I started my process in Feb and it's now April 12 and I have not received my cert. Manage My Order. This website is using a security service to protect itself from online attacks. Finally, a woman picked up my call and I explained my situation. Hello. This company is very misleading and feels like a scam. Still haven't received it. I haven't received my order yet but hopefully it'll come in the next week. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. When I finally got the correct number upon my research, it went back to VitalChek call center. Maybe I just got super lucky, but I am very happy with this service. They charged me almost $60 for the service and I got nothing. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). Your IP: Never received certificate or follow up calls. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. The time of the year when you make your request Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. Step 1. In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled. After placing your order on VitalChek.com, your order number and pin will be displayed. You have questions about how to obtain vital records. I've spent almost $60.00 just to wait. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. In Progress. We also ensure all reviews are published without moderation. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. No amount of time with customer service solved anything. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. 2023 Trustpilot, Inc. All rights reserved. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) Order has been cancelled. 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. Tip for consumers:Fraud factory, not legit service. No receipt of document or email concerning document. They did nothing to attempt redirecting delivery to a date Id be in. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Select Cancel items If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. Order still shows processing. beep.' Click to reveal We will take note of your feedback so that we can deliver a better experience next time. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". What a waste of time and money. She said as a 'one time courtesy' she would ask for a new certificate be sent out. Locate the order using the Search function and view it in the Death Certificate Request screen. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Terrible customer service, over charges, and does not fulfill commitment. Call your bank why wait. Emails are not returned. Fees are non-refundable. Hello Paul. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. Click to reveal When I try to call I get put on hold automatically and it lasts forever. These reviews SCARED me. But they allowed the shipment to be shipped without checking to confirm my being home to accept. Verification can help ensure real people write reviews about real companies. Took my money for an overnight air birth certificate and never sent it. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. Your session will expire in Just be aware. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. This company is HORRIBLE!!! If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. Ive emailed twice no response. Ordered birth certificate. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. They are probably legit, but if you are ordering your Birth Certificate just do yourself a favor and order your death certificate along with it because you will probably be dead before you get it! Click the Cancel Request button. seconds There is no full refund policy. In these circumstances, you will be refunded the entire amount you have paid. I would give them 0 stars but I have to give them 1 to post the review. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Waded through the phone tree at OR State, only to be told to call vitalchek. Order is reinstated, Order Status changes to Open and Authorize Payment . My suggestion is DO NOT deal with VitalChek! Charged $48 and no record exists. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. They keep emailing me saying there are missing items when no items are missing. That's ridiculous, up surd. Archived post. It is August 18th and I ordered on January 20th! Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. No customer service, when calling in have to hold on FOREVER! Needed to send my marriage license which when photographed, the seal does not show up. You will usually get a response in a matter of minutes. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). Avoid them at all cost!!!! I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. This company is a complete joke. And have experienced long hold times on the phone. Although it is more expensive, for your protection we recommend express delivery with UPS. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). GetHuman features available: Phone menu & recordings transcribed. Just call your local county office and ask them for help. Tip for consumers:Don't order anything through the state of NY. The total amount is $125.00, which is what they requested from me to process the order. 3. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. No reply to the complaint I made at that point. Poor business. They are vital records, for crying out loud. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. I am super pleased with VitalChek. I was hopeful to receive the long form of the bc. What do you you guys think? If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know who can order. My dad needed his birth certificate in order to apply for TSA Precheck. Both versions process the orders the same way, so your order is safe and secure. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. Absolutely absurd. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. Thanks for ordering from VitalChek and sharing your feedback. A scam with no quality control or genuine customer service. I live in a different state from where I was born. Step 3. Tip for consumers:Don't bother. Its only next day air shipping. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. You can also email vitals.customerservice@vitalchek.com. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. VitalChek ranks 4th among Birth Certificates sites. otherwise received the bc's for mary and paul, short form How Do I Replace My Social Security Card? Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. Some of them include; 1. If you deal w someone from this company and it takes 9 months. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. If unable to locate your specific answer by the methods above, email us with your specific question (please allow 1-2 business days for our reply). Special Policies for Rush Packages: The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. If the information you find is not sufficient, contact the VitalChek customer service team and ask . Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. They never answer the phone. Thank you for placing your order on VitalChek.com. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. VitalChek Live Chat. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. Need help with your Amendment or Correction request? Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. Is the money worth spending for expediting? If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. Learn from my mistake, and don't send them money. What a scam! They charge you up front, and do not refund your $$ no matter how bad a job they do! I ordered a certified copy of my marriage license on 1/26/23. What to Do If Your Social Security Card Is Stolen? Closed. I have been sitting on hold for at least 45 minutes. Refunds will not be issued for records not located. This company SUCKS! Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Our easy application process will help you find the right agency and certificate for your specific needs. I asked VitalChek for my money back. HelloLlewellen. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Go directly to the source. The beleaguered company has laid out what the action means for its customers in an online FAQ . You need a six-digit PIN and eight-digit order number to track your order with VitalChek. Some fields have been entered and saved in VPS. Not really holding out hope I'll ever get my birth certificate. Ask a Question Need to Chat? Claim your profile to access Trustpilots free business tools and connect with customers. Birth certificate for ca ordered months ago and not received. So it was shipped while I was out of town. Now it's been so long I can't even check the status of my order. They are the middle man to whatever state you are trying to records from. For questions about the order, contact the agency listed on your receipt and have . We are sorry that your experience didnt match your expectations. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. No refund will be issued should the above-mentioned circumstance occur. I have called numerous numbers for months and I cannot get a person on the phone.
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