fans edge customer service fans edge customer service

If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. I placed an order and paid the $29.95 for the next day by noon shipping and handling. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! Thank you so much for taking time to leave your feedback! Never, ever have talked to anyone live. I've emailed them, but I don't have much hope of that going anywhere. Go Dawgs. Don't use this company or any Fanatics related company if you need anything on time. Click to reveal All three orders showed up on my bank account today! Once shipped you will receive an email confirmation with the tracking details included. Please help us protect Glassdoor by verifying that you're a Average salaries for FansEdge Customer Service Representative: $37,193. Please provide your order number for any further assistance. That meant they lied to me when we were talking for the first time. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. They also said the refund will take up to 30 days. Customer service advised there was nothing they could do about it because it already shipped. This can provide reassurance to potential customers seeking quality products or services. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. They did not explain anything and I'm not sure what even happened. Overall customer service. We are sorry for the inconvenience. To learn more about reviews and trust on sitejabber.com, visit our. I will never order from FansEdge in the future! para nos informar sobre o problema. I was unsure if you still needed help with your question. Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days. Se continui a visualizzare i need my order a.s.a.p.!! I sent it back to them and since then heard nothing. All rights reserved. I bought all 4 Jays Forever collectables (2017) from the site when they had a 30% off promo which could be combined with free shipping to Canada. Threw it away and canceled my account. Thank you so much for your feedback! I have no way of returning the products so I asked to speak to the Supervisor. Recently I decided to order a jersey as a gift for my brother. I should have not ordered from a company that does not use one of the big three to ship. Thank you My only complaint is that the packaging is terrible. If you initiated your return via our Returns Center, you can track your package at any time through the Returns portal linked on this page. This is unacceptable. I placed an order yesterday and received an email confirmation. I have never had a problem with them and they always go above and beyond to help me out. Our number one concern is customer status faction. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. | Read 321-340 Reviews out of 384 It actually took them almost three weeks to deliver. Is the nike tom brady tampa bay buccaneers black super bowl lv bound game fashion jersey returnable? She didnt know why the difference and we proceeded. Click on the Return Item(s) button and select the item(s) you wish to return. excuses voor het ongemak. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. Performance & security by Cloudflare. Your IP: We would love a chance to make this right. If my money does not reappear on my credit card account in a reasonable time, I will go up the food chain! Find Your Order. Click to reveal Thanks, David. They do not ship orders and I will never try using again. Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! Use any of the options below to contact Customer Service! I apologize that you have not received your package. Average salaries for FansEdge Customer Service Representative: $18. We found that FansEdge website supports payment methods that allow for anonymous transactions. Very nice. Share your photos and videos with others to prove the truth of your words. And even the robotic chat line doesnt work. We are deeply sorry for your experience. Decided to order another for Notre Dame, totally excited. I am very sorry about the long delay in responding. Attach the return label to the outside of your return package and send it back to us. Hello Tracie. Find the product on Ebay or elsewhere. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We truly apologize for the inconvenience this has caused you. It might be a surprise to learn that Takara Tomy does not intend to sell Disney Infinity toys in Canada at the moment. No one answers, even though it says it works 24/7. I was shocked a little. Our scan shows FansEdge website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Karmen, Information provided by various external sources. I called right away to their supposed customer service to cancel two of the orders. - Jimmy, Hello Brett. I will be happy to look into this and make this right. It was then delivered to a USPS pickup site where its now sitting, probably lost. Customers can shop by league. Cloudflare Ray ID: 7c05bcc1d8d6599b Saying this because their support was out of explanations why it happened. When reaching out if you would please supply the order number. Hello Steve. was posted on Sep 4, 2019. There was no option on the site for multiple shipping charges. I am overall please with FansEdge and the way customer service managed to answer my phone right away. We want you to be completely satisfied with every purchase you make. When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. Find out the latest news and analysis for NFL, NBA, MLB, NHL, Golf, EPL, NASCAR, CFB, and CBB from NBC Sports EDGE. Overall product shipping and delivery process. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. I've learned my lesson. 2023 Trustpilot, Inc. All rights reserved. We conducted a search on social media and found several negative reviews related to FansEdge. Big minus! Unfortunately I don't know how this will even turn out. Revived an email 8 days later that it was on its way. Claim it and get a lot of features. Please feel free to reach out to us if we can help you further in any way. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. My order # is [protected]. That was more than what I paid in shipping to order the item and it's being returned intact with all the tags on it. Hello Mo, Adult content may be available on fansedge.com. Is this your company? We truly value your business and we look forward to the opportunity to serve you again soon. A final delivery is also expected from your local post office. I have reviewed your order and I sent you a message to the email address on the order. BS. Once processed, your refund can take up to 2-7 business days to reflect on your ac. I did receive the jersey and it was ok. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. All Rights Reserved. i want a free label please. Sincerely, Tina. tracielwatts@gmail.com. Sincerely, David. This company responds to reviews on average within 14 days. I want my merchandise or a refund! I ordered the wrong size shirt. I asked them to give me a full refund, but they said no. This order was placed with a Next Business Day Delivery, that's why the additional $9.00 was applied to the order. As another reviewer stated, it seems all the 5 star ratings are paid reviewers. , Team Lead, Executive & Social Relations. I made a mistake on the shipping cost and bought the wrong size shirt. About 3 weeks ago I ordered a hat. Two, Thank you so much for the feedback! Why the hell your website is such a mess? If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. Visit our online store to shop for all your fan gear sports merchandise and sports apparel needs. They said that they did not receive anything. This site is second only to FEDEX in being the most ridiculously obstructive site for live customer service. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. real person. I have sent 5 emails and not once have they contacted me back. Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. Go to FOCO instead NEVER use this website even if it is housed on "Walmart" or any other place. It still had 2 weeks to ship and they are unable to cancel the order? This place needs to be shut down! We found clear and detailed contact information for FansEdge. The order was not confirmed. With it being Christmas very soon I understand it can be frustrating with delayed shipments. In addition, we have refunded a percentage of the item total. 2. compared it to the Texas sweatshirt and the shoulders were literally 6 inches smaller. We apologize again for the inconvenience and hope to hear from you soon. Hector, Very, very disappointing. Please post your comments about this company. Find out how we combat fake reviews. No refund. scusiamo se questo pu causarti degli inconvenienti. I ordered an item and spent over $90.00. A total piece of crap from China. Onze We will be more than happy to assist you and make this right for you! Bobbleheads were shipped within 2 days to my door, and no issues with damage. So I was worried and called them. Disculpa Hello Tom, thank you for your feedback. We have processed a refund for this inconvenience. 1,102 talking about this. FansEdge.com Phone Number. You can find contact details for FansEdge above. We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. If this service is outsourced, Fans Edge do themselves a huge disservice. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Initial FansEdge complaints should be directed to their team directly. Our jerseys are authentic, yes. 4. The free shipping code is only for the 3-7 business day delivery method. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. per informarci del problema. They agreed to remake the shirt. We apologize again for the inconvenience and hope to hear from you soon. Two weeks later I received a message from the post office, that the package was successfully delivered. Spoke with Adam over the phone about my return. Very disappointed and I'm not sure what to expect in the end. 15 Hey, Fansedge, your number ending with 0678 doesn't work. Pricing of products and services. . Contacting Fan Services. Same items. What I know for sure is that I will never buy from them again! Bad service. Can't find the answer to your question in our Help Center? Pretty sure I've just been taken for $120. I am truly sorry for your experience. I'm pretty sure they don't even start their day in the office until noon. There is only one way to contact FansEdge.com, shown above. Ive gone to PayPal and hope to dispute this charge since I never received the merchandise and was charged for the item, Hello Sharon. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! 51.144.118.217 Upon ordering I was sent an email indicating I would receive my shirts within 3 weeks. Average hourly pay for FansEdge Account Manager: $18. No one ever emailed or called me. Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. Look elsewhere for decent quality. This company responds to reviews on average within 14 days. I placed an order for a tote bag. The coupon code was for just 25% off of the order. I was so excited with my purchase and couldn't wait to receive it. Thank you so much for your feedback! Enter an order number to find your order details. Called right away and they refused to help. At your earliest convenience, please email customerfirst@fanatics.com. Joyce Melamed If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. i never received anything. Fanedge and other e-commerce sites that sell products in Canada will not be shipped to you, and you checked their websites. We use dedicated people and clever technology to safeguard our platform. I ordered something and it still says "new" how long does it take to process the order? This comment was posted by a verified customer. Thank you, Erika. I bought a shirt for my mother and a baseball cap for my brother back in November, 2015. 877-965-3955: Customer Service. Ordered a 3x Tommy Bahama Yankees sweatshirt, and was delivered a Child's RAVENS jersey. Contacting Fan Services. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The order was not even found in my account on the Fans Edge website. 37.247.53.130 BE AWARE and stay clear of this scam company that runs by different names! Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. Caso continue recebendo esta mensagem, Return Policy is DECEPTIVE. I won't be ordering again. And name, we will be happy to make this right. Really ruined my gift giving ideas! They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. My shipment was supposed to arrive December 14, 2022. I ordered a custom t-shirt from FansEdge. Thanks, Ryan, I was charged for my order on December 1, 2022. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. Very unfortunate! Clickherefor more! J, we are terribly sorry to hear that we have dropped the ball. Lamentamos pelo inconveniente. Looking for additional ways to Contact Us? The package can be dropped off at any local post office or FedEx store. Please email us at customerfirst@fansedge.com with the order details. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Please contact us with your order number so we may better assist. Ordered 30 days ago-"stuck" at shipping partner facility for weeks. naar I don't normally spend 29.95 on shipping but it was my grandson's birthday coming up right away. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. Likelihood of customers making future purchases. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. Cristin went way above and beyond all throughout my transaction and even after. The shipping tracking showed the item sat dormant for 12 days. Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. They failed to deliver a present to my granddaughter twice.. she lives in MI, first order they sent to TN I got a text today that it was delivered today, this time GA..You cannot talk to anybody you get a smart ass BOT that doesnt answer your questions and hangs up on you.. the poorest company I have ever dealt with my bank I am notifying that was plain Fraudulent fictional addresses they were lying about to ship to.. Hey Dan, I am terribly sorry for the inconvenience.